Photo credit: Post Courier - Paulus Ain
The Independent Consumer and Competition Commission and the National Information and Communication Technology Authority have signed a memorandum of understanding to handle customer ICT concerns.
According to ICCC Commissioner Paulus Ain, there has always been a missing connection between the ICCC and the NICTA in terms of where the legislation stands in addressing consumer-related concerns in the country's ICT sector.
“The three years collaboration with NICTA will provide an enhanced platform to deal with customer complaints and their rights in-regards to Information and Communications Technology services.”
According to Ain, the partnership will allow the ICCC and NICTA to share and transfer expertise, resources, and understanding as regulators to address competition and regulatory issues that stymie the ICT sector's development.
The MOU reflects NICTA's commitment to forging strategic partnerships with industry leaders, including other government agencies, in the future, according to NICTA CEO Kila Gulo-Vui.
“I am confident that the synergies from our mutual cooperation today will enable NICTA and ICCC to respond well to our mandated roles and responsibilities,” he said.
He praised Ain and his team for their efforts.
Reference: Kamus, Maxine. Post-Courier (15 September 2021). “ICCC Signs Deal With NICTA To Resolve Continued ICT Issues”.
